Frequently Asked Questions
Why won’t Smartify scan the painting I want to know more about?
Try moving the phone closer, farther away or at a different angle. Sunlight and darkness can affect Smartify’s ability to recognise the piece.
I tried to scan a piece from several angles. Why can’t Smartify recognise the piece?
We are still working on uploading the entire museum’s extensive collection, so unfortunately some pieces cannot be scanned yet.
Can I listen to the museum’s audio guides without using mobile data?
Yes! Simply download the audio guides you would like to use in advance by tapping the ‘download’ icon while logged in to the museum’s WiFi in the Entrance Hall.
Can I use audio guides without headphones?
If you do not have headphones with you, you can play the audio guides at a low volume by pressing the ‘speaker’ icon. Alternatively, you can read the contents of the guide by pressing ‘Description’. Visitors with children can play audio guides without using headphones.
I cannot find the audio guide for children.
Unfortunately, the audio guide for children is only available in Danish at the moment. Change the language settings to Danish if you want to hear the audio guide in Danish.
I cannot find the audio guide in my language in Smartify.
To listen to the audio guide in your language, select that language under profile and settings in Smartify. If your language is not in Smartify, the audio guide is not available in this language either. Note that you can scroll down for more languages.
I selected my language, but the audio guide plays in English.
If the audio guide automatically plays in English, it means that it is not yet available in your language.
The audio guide Frederiksborg – castle and museum is available in Danish, English, German, French, Spanish, Italian, Chinese, Japanese, Russian and Ukrainian.
The room guide is available in Danish and English.
Descriptions in the scanning function are available in Danish and English
I need help! What should I do?
Museum staff are always ready to help.